Introduction

Option Estates (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, whether in person, via our website, or through any other means.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number, date of birth.
• Financial Information: Bank account details, mortgage details, credit history.
• Property Details: Information about your property including address, type, value, and any relevant details.
• Transaction Information: Records of property transactions you are involved in.
• Technical Data: IP address, browser type, operating system, and information about your visit to our website.

2. How We Use Your Information

We use your data to:

• Provide our estate agency services to you.
• Process and manage property transactions.
• Communicate with you regarding your inquiries, transactions, and services.
• Comply with legal obligations and regulatory requirements.
• Improve our services, website, and customer experience.
• Conduct market research and analysis.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: To comply with a legal or regulatory obligation.
• Legitimate Interests: For our legitimate business interests, provided your interests and fundamental rights do not override those interests.
• Consent: Where you have given consent for a specific purpose.

4. How We Share Your Information

We may share your data with:

• Service Providers: Third parties who provide services on our behalf, such as IT support, marketing services, and financial services.
• Legal and Regulatory Authorities: To comply with our legal obligations, resolve disputes, and enforce our agreements.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

We do not sell or rent your personal data to third parties.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, we retain data for at least five years after the end of our business relationship.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
• Restriction: Request restriction of processing your personal data.
• Objection: Object to processing of your personal data where we are relying on a legitimate interest.
• Data Portability: Request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at [contact email/phone number].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Option Estates 119a Friargate, Derby, DE1 1EX. Email:info@optionestates.co.uk [Phone Number]

Privacy Notice

How We Use Your Personal Information

Option Estates collects and processes personal information to provide our estate agency services. We use your information for the following purposes:

• Service Delivery: To manage property transactions and provide related services.
• Communication: To keep you informed about your transactions and our services.
• Legal Compliance: To comply with legal and regulatory requirements.
• Marketing: To send you relevant information and updates about our services (with your consent).

Your Privacy Rights

You have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion of your data.
• Object to processing.
• Restrict processing.
• Transfer your data.

Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us at:

Option Estates 119a Friargate, Derby, DE1 1EX. Email: info@optionestates.co.uk [Phone Number]

We are committed to protecting your privacy and ensuring the security of your personal data. For more details, please read our full Privacy Policy available on our website or upon request.